Pricing on WebChat
# supportd
Des
07/14/2025, 9:32 PMHey there! I saw the new webchat update and i was wondering how does the pricing works? Since in the web https://vapi.ai/pricing says that for a Agency tier, all the transport and LLM costs appear as free and it wouldnt use tts or stt. So it would be just the 0.05$ per minute in the conversation? Is it the same as the calls?
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Chiranjeet Mishra
07/15/2025, 10:43 PMHey Des,
Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it.
We'll circle back with you soon to get this sorted out.
Chiranjeet Mishra
07/16/2025, 9:29 AMFor the WebChat feature, you are correct in noting that it bypasses traditional TTS (Text-to-Speech) and STT (Speech-to-Text) costs since it is text-based. For the Agency tier, the LLM and transport costs appear as being included in the $0.05 per minute pricing. This is indeed different from the call costs where additional fees for STT, TTS, and telephony might apply.
For Agency accounts using WebChat, expect simplified billing largely centered on the $0.05 per minute charge for the text-based interaction. More details on chat testing and configurations can be found in the [Chat Testing documentation](https://docs.vapi.ai/test/chat-testing).
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