Attach a workflow to the Voice Agent
# support
i
How do I attach the a workflow to the Voice agent? In the new update I cannot use custom model and attach the workflow, how do I connect the voice agent with the workflow to my code now?
k
In the new update, you can no longer attach workflows via the UI instead, trigger them programmatically using the workflow_Id and phoneNumber_Id through the vapi SDK or API when making a call..
i
Is there any documentation or detailed process for this?
I'm having errors doing this
k
Currently no doc
Or use the MCP server or external tools like Make or Pipedream to trigger workflows via API or webhooks..
i
I actually have a project meeting in about 6 hours and got this problem recently can can't fix, I followed through tutorial videos when setting up the AI workflow and now since it's no longer valid, I don't have very great knowledge in it
Can you guide me through the steps exactly?
Sent you a dm if you're available
Any tut on how I can use that?
c
Hey ishan, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
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