Hey Guys, Need someone from Vapi to look into this immediately. Some of our calls have this issue where its like the tts just stops working part way through the call, at first the transcripts stop working, then the AI stops responding completely. We rely heavily on accurate transcriptions as most of the logic happens post-call. We provide phone services using Vapi for a healthcare application with over 100 clinics using our services, it is imperative that we get to the bottom of this. Call Ids: fa8006af-e0ec-40ed-8dc7-bbaf0e2164f2 bd0de376-a178-4a2d-bb2e-a8a8cd8c2b00 87450f72-6611-43dc-8d4a-0f8421884942 557211d5-8e56-4a32-a88a-c726538143f4 (^These were just calls that we've been made aware of. There will be a lot more that have slipped through) Happy to pay to get someone from the Vapi team to look into this immediately.

Hey Louis, a bit off topic, but how long have you been using Vapi for? Has it been reliable? I've only got 3 clients (with one pushing high volumes) and I've only been running this business for a few months, but it's been a pretty nerve wrecking experience. In two instances, Vapi team has changed something without any notice, pushed updates that essentially broke the agents, and made them unusable for our clients. How did you scale to 100 clinics, with such an unstable tool? Do you have any backup tools? Congrats on your success and all the best, hope they'll resolve your issue soon.

Hey @zurpol, Cheers for the kind words, I've been using Vapi for about 14 months now, with our healthcare sass starting in Feb. Initially I would have agreed with you that it was just wasn't reliable enough for a production application, however the last few months I've found Vapi to be pretty consistent. We've only had one semi-breaking update a few months ago which was knowledgebase related. I guess we've been lucky that none of our services this year have been majorly disrupted by Vapi's changes this year but I do look at the changelogs frequently and we have our main orgs set to weekly which does help. I've found squads to be the most reliable way to set up and manage complex agents via API - we have a single transient config for all of our clients with dynamic variables that change depending on the phone number being called which allows us to update all of our client's agents very quickly if anything does need fixing. Feel free to dm me if u have any more questions

Hey Louis, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!

Hey @Louis, thanks for your reply and sorry about the delay. If you don't mind, I'll dm you now, just so you know I'm not a scammer. Thanks and all the best!