Transfer Call Tools/Nodes within Dashboard UI Not ...
# supports
Szabo
07/16/2025, 7:03 AMI've tried using an assistant and workflow to dial out using both the existing transfer call nodes (workflow) or creating a transfer tool (assistant). Call is immediately ended as soon as it tries to dial out. Call log error every time regardless of settings changes, removal of Enforce E164 format, etc.: An error occurred in this call: call.in-progress.error-transfer-failed. We're not dealing with any SDK's, API's, etc. Working straight from the UI dashboard.
Workflow id: 61f5e650-9abf-476b-8ba2-722d3035b2ba
c
Chiranjeet Mishra
07/16/2025, 11:48 PMHey Szabo,
I wanted to let you know that we're managing a high volume of support requests at
the moment, so our response time might be a bit slower than usual.
I truly appreciate your understanding and will get back to you as soon as possible!
Thanks again for your patience!
Chiranjeet Mishra
07/17/2025, 10:48 AMCould you share some call ids for both scenarios? We would like to review the logs to identify the root cause
s
Szabo
07/17/2025, 6:15 PMSure, no problem:
Szabo
07/17/2025, 6:17 PM89b24500-251f-44db-9fb7-e4b1630af999
8bd077ae-1b6a-49c0-a820-e2726515ea6a
7ae530a9-7af1-4c32-b064-9e94afb2e595
3e8c659b-49a8-4b93-9357-521f7c0a636e
Szabo
07/17/2025, 6:20 PMKeep in mind, if you check into the workflow I have removed the node completely for now since it's not working and I need the workflow to function for my client. Let me know if you need me to add it back in after reviewing the call logs for testing purposes.
c
Chiranjeet Mishra
07/19/2025, 11:50 AMThank you for providing those call ids. We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.
Chiranjeet Mishra
07/26/2025, 1:45 PMHi,
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
- Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
- Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
- Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
- Accounts with usage over 1,000 minutes/month will receive prioritized support.
- For all general inquiries, we’re establishing a standardized 48-hour response time.
We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
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