https://vapi.ai/ logo
Join Discord
Powered by
Campaign SchedulePlan
# support
l
What I’m doing: Using your API to schedule calls between a set of times with campaign API. I want the call window to start on one day between 4 PM - 8 PM I assumed I could define a range spanning certain time and wait until completion. What happens: I receive the following error: 
latestAt cannot be more than 1 hour after earliestAt
It seems to enforce that latestAt must be within one hour of earliestAt, which contradicts my use case. Is this 1-hour rule documented somewhere? I couldn’t find it in the API reference. Is it intended to prevent scheduling across multiple hours?
c
Hey legolaz1336, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!
Hi legolaz1336, The error you're encountering is likely due to a restriction on the 
schedulePlan
that enforces 
latestAt
to be within one hour of 
earliestAt
. While this specific rule isn't explicitly documented in the provided resources, the typical scheduling setup suggests this configuration to effectively manage concurrency and ensure timely execution within planned operational windows. For more flexible scheduling, consider adjusting your approach by: - Splitting your campaign into multiple time slots, each respecting the 1-hour window rule. - Using multiple campaigns for different time slots across the day. Adjusting these could help fit your use case within the existing API constraints. For more details or updates, you can refer to the [Update Campaign](https://docs.vapi.ai/api-reference/campaigns/campaign-controller-update) , documentation..
l
Hello, it is not that obvious how to control campaign calls, I expected more flexibility over management queue in campaigns. As I encountered with concurrency limits in most of my cases. my concerns described also here in another thread https://discord.com/channels/1211482211119796234/1392151649920880740 for example, if I want to call 10k calls to different countries (no way to do it on dashboard) in certain time window from 12pm to 6pm. you cannot control it without additional logic in code. Campaigns doesnt fit to my use case, unless you create batches of N size of concurrent calls (depends on your plan) and you need to control earliest and latest time to your window times. it would be great to send 1k calls for one country at least and set earliest and latest and it controls concurrent calls and what calls should be scheduled for next day. (as openai batch api). If I find vapi solid solution, I would push my team to go for enterprise, now we have startup plan, and from the very beginning we changed the plan, there are issues (https://discord.com/channels/1211482211119796234/1395392287504338944)
c
Hey legolaz1336, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
3 Views
PreviousNext
Powered by