Hello VAPI team, We are an agency currently working with a high-potential lead that requires a custom voice agent solution with a very substantial volume of usage. Unfortunately, none of your standard plans accommodate the scale we're discussing, and we urgently need clear information on your Enterprise plan pricing. The client’s commitment level will directly depend on the pricing we can provide. So, we need exact rates and conditions for the following usage tiers: - 15,000 minutes - 30,000 minutes - 50,000 minutes - 70,000 minutes - 90,000 minutes - 120,000 minutes In addition to the cost per minute, we also need clarity on: - Text-to-Speech models pricing - LLMs pricing - Billing structure: upfront vs. postpaid, monthly vs. annual, required commitments (min. contract length?) - Any additional usage conditions that might be relevant for a project like this one. We’ve been reaching out via email since July 6th to support@vapi.ai. At various times, we've received very short replies from Sahil, Kyle, and Shubham, but we still don’t have the concrete pricing and terms we need. At this point, we are at risk of losing a major deal due to this lack of response. Please treat this as an urgent request, we need exact pricing and contract terms. Thank you.

Hey, Vipersd \- How many minutes of calls do you think you'll have each month? \- What's the highest number of calls happening at the same time in a single minute? These questions will help us understand your project's call volume and how many calls might happen at the same time.

Man... He would like to talk to someone.. I don't see empathy here!!!

Hey Vipersd.SRL, I wanted to let you know that we're managing a high volume of support requests at the moment, so our response time might be a bit slower than usual. I truly appreciate your understanding and will get back to you as soon as possible!  Thanks again for your patience!

That's not a support request bhaaaai... It's a sales opportunity

@Eswara Naidu could you assist me with these two questions? Once I have your input, I’ll be able to create the perfect pricing plan for you. - How many minutes of calls do you think you'll have each month? - What's the highest number of calls happening at the same time in a single minute?

We will be selling to customers ranging from mid size to enterprise customers Shubam, We would like to have a customized minute based plan rather a subscription based plan.We can bring a few million dollars business to vapi anually. we would like to have an account through which we can create multiple orgs that have free 10$ credit applied. So that we can promote voice ai within our Salesforce developer community to enable them explore and experience voice ai. Regarding your questions!! Minutes of calls vary by each customer, it can range from 5000 minutes a month to 5,00,000 minutes a month. With 3 to 60 concurrent calls. I would also like to know about HIPPA and PIIA compliance and also do you provide On-Prem hosting, if yes what would be the pricing difference?

Hi Kings Big, - Regarding the minutes per month: as explained in the post, it will highly depend on the pricing. That’s what the client will analyze and based on the pricing, roll-out a certain amount of minutes. That’s why I am asking for pricing details in 15k, 30k, 50k, 70k, 90k and 120k monthly minutes - Regarding concurrent calls: I think 100 will be enough, but won’t hurt having information for 150

Plans: - If you have 100k or more minutes per month, pick the Scale Plan. - If you have 40k to 90k minutes per month, go with the Growth Plan. - If you have 5k to 40k minutes per month, the Startup Plan is the best choice. - If you have less than 5k minutes per month, choose the Agency Plan. - If you’re new to VAPI, start with the Adhoc Plan until you get comfortable using it.

I don’t understand what you mean by the “Scale Plan” or “Growth Plan” I only see in your web page the Agency and Statup plans. Could you elaborate on that?

The “Scale” and “Growth” plans are higher-tier, unofficial plans for users with 40k+ minutes/month, not listed on capi site only the Ad‑Hoc, Agency, and Startup plans are public..

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team