Hey can you please help me understand why the fina...
# supportp
prantheman
07/17/2025, 1:49 AMI have these 2 calls just made 30 minutes ago that both work fine until the very end when they are supposed to make a final tool call and instead the bot just stalls and doesn't respond for a minute. From the webhook logs, I don't see the final tool call being made. Not sure what the error is, would appreciate if someone can investigate. The logs are not very helpful/I don't see any errors either.
Calls ids:
5d54a220-2c86-4632-9955-964387222ac57344ec18-f405-4f79-833f-d455d19e6928c
Chiranjeet Mishra
07/17/2025, 12:06 PMHey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
p
prantheman
07/17/2025, 4:07 PMThank you praveen
prantheman
07/17/2025, 6:40 PMHey Praveen, do you have any update on this?
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Chiranjeet Mishra
07/19/2025, 10:55 AMDue to the high volume of support requests recently, it will take a little longer to process. Thank you for your patience and we will reach out when we have an update or need more information.
Chiranjeet Mishra
07/22/2025, 2:40 AMCould you tell me which tool is supposed to be the last to execute? I am not seeing any tool executions toward the end of the call, which points more toward a prompting issue. The prompt is pretty lengthy and it is possible the assistant is losing instructions due to truncation to fit in the small context window (maxTokens = 250) Try increasing your maxTokens to 1200 and see if that improves the tool execution of your assistant then let us know what the results are
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