Transfer call is not working
# support
r
1) Call ID = 696a6a08-cf16-4762-90ff-22c498b5ddde 2) Org ID = 510675565 3) Vapi thinks it really transferred the call to my number but I did not get a call, so it seems that call transfer is not really working. Any ideas? We're transfering it to a Zoom number.. When I was using Retell it worked perfectly https://cdn.discordapp.com/attachments/1395380085103656980/1395380085661368381/image.png?ex=687a3c79&is=6878eaf9&hm=05e3d778b9b47db432c91a3d113565902d08365c3bb380dbe5a846a48bb965d9&
c
Hey Rik, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
r
The problem resolved itself.. so you can ignore
c
Hey Rik, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue
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