Hi VAPI Team, since yesterday sometimes the loading time was increased but today literally i can't open the dashboard, but when a college finally joined dashboard after an hour of waiting an agent test says this Please help!! Thank you. https://cdn.discordapp.com/attachments/1395453614314618910/1395453614650036384/image.png?ex=687a80f4&is=68792f74&hm=0ac9a46ff6c48bebc9284d774d588ede10a35dbaa7ee46de52109e0d0f4c6ca1&

Hey, really sorry for your experience and for your customers' bad experience as well. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your organization ID.

I noticed the Test Agent now works, and today the dashboard is working fine, but for you to check what was happening the org id: e52187c8-d4f5-4a76-a9ab-f1f843d8a64d

Hey julian, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!