Assistant suddenly started to terminate calls at nearly 28 seconds, reason for termination states "Assistant said en call message" but i havent changed anything in the prompt and the assistand did not say the message, it simply truncated the call arbitrarily. Call ids are 750c6856-08ce-4692-9e9d-04a036efc168 d9de8488-c324-4f34-ae4b-954eebb5baa2 b667c280-0dd7-4d7b-8f97-f0d130f5bdd6 d5a0f91b-0dfa-40c7-9af7-47f3fb0f5efb 08e5b275-def8-4959-a136-fc9276188145 and more. The end of call message isnt event showing in the call logs, it simply dropped the call in the middle of it. The assistant is suddenly inoperable in production. Help please.

Hey gotoxy, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!

Got it. Sent u a private message in case you can help. This issue is affecting production for us and we need to find a way to fix it by early next week. Thanks in advance for any help you can provide. 🤘🏻👍🏼

"endCallPhrases": [
        "muchas gracias",
        "hasta luego"
      ],

Your assistant said the end call phrase, which triggered the call to end. I would recommend removing "muchas gracias" since that can be used in almost any sentence said by the assistant and user.

{
  "role": "bot",
  "time": 1752806352975,
  "source": "",
  "endTime": 1752806366925,
  "message": "Hola Ricardo, muchas gracias por tu interés en Residencias Altus. Soy Mariano del Centro de Atención a Clientes y todos los días ayudo con dudas sobre nuestro desarrollo. ¿Es tu primera vez hablando con un asistente de inteligencia artificial personalizado?",
  "duration": 12840,
  "secondsFromStart": 6.98
}

Kyle. We removed that phrase, patched the assistant and it is behaving exactly the same, dropping the call at nearly 30 seconds. Seems like what you mentioned was the issue. Can you please check on your side? This started to happen suddenly last week.

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue