3: Problems
# support
r
I am facing three problems right now.. 1: I add multiple tools in the vapi and also connect it correctly with the make.com When I click on a chat button then ask for appointment booking it will work even the webhook response is show in make.com but the assistant don't say the response. Even I add the system prompt that will tell me the response. 2: when I click on the talk to assistant button it will show assistant could not found. 3: according to the new upgrade of the Vapi.ai I need the workflow for task management for inbound calls
c
Hey Rehan, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Hi Rehan, Let's address each of your issues: 1. Tools Not Returning Responses: If the assistant triggers the tools but doesn't relay the responses, check the following: - Ensure that the system prompt explicitly describes how to process and output tool responses. - Verify that the API logs in the Vapi dashboard show the correct request and response from the tool. A [review of the API Logs](https://docs.vapi.ai/debugging#api-logs) might help identify any discrepancies. - Confirm that the webhook integration with Make.com correctly sends the response back to Vapi and that the response format matches what the assistant expects. 2. Assistant Not Found: When the "Talk to Assistant" button indicates the assistant could not be found, check: - If the assistant has been published correctly in the dashboard. Go to the Assistants section, ensure your setup is complete, and click "Publish" if required. - Verify that there are no configuration errors or missing fields by reviewing the assistant's settings and ensuring all necessary fields are filled in. 3. Upgrade Requirements: With the new Vapi upgrades, workflow and tool configurations might need adjustments: - Ensure that you're using the updated workflow configuration available in the [Vapi Guides on workflows](https://docs.vapi.ai/examples/pizza-website), which can provide insights into setting up your workflow following recent changes to the platform. For further assistance, reviewing the specific call or API logs and ensuring your configuration aligns with current setup guidelines would be beneficial.
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