Assistant not work
# supportr
Rehan
07/18/2025, 9:32 AMI am facing three problems right now..
1:
I add multiple tools in the vapi and also connect it correctly with the make.com When I click on a chat button then ask for appointment booking it will work even the webhook response is show in make.com but the assistant don't say the response. Even I add the system prompt that will tell me the response.
2: when I click on the talk to assistant button it will show assistant could not found.
3: according to the new upgrade of the Vapi.ai I need the workflow for task management for inbound calls
c
Chiranjeet Mishra
07/18/2025, 10:03 AMHey! To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
r
Rehan
07/18/2025, 10:32 AMa3fcfb49-7950-4099-9ea9-16261a70ed6f
Call id
Rehan
07/18/2025, 10:32 AM13052e11-006c-41e4-a0e3-0ee49bc922da
Chat id
Rehan
07/18/2025, 10:38 AM3 : This is a question ❓.
No I need the workflow for the inbound call like for any task.
Okay let's say I want check availability booking appointment cancellation and restoring so all of these tasks I need the workflow right
Rehan
07/18/2025, 2:06 PMHello
c
Chiranjeet Mishra
07/19/2025, 6:05 PMHey Rehan,
I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility.
Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you.
The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Chiranjeet Mishra
07/26/2025, 1:48 PMHi,
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
- Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
- Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
- Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
- Accounts with usage over 1,000 minutes/month will receive prioritized support.
- For all general inquiries, we’re establishing a standardized 48-hour response time.
We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
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