Vapi Agent glitched itself need help
# supportf
Frost Gamer God
07/18/2025, 12:58 PMHey i have an account on vapi
As you can see in the attached image and AI itself call itself how dont know how this is possible as till morning it was all okay but as i checked it now there are multiple close from same number to same number and max duration of call reached i want this to be solved as i have 10+ creds and now i have 46 dollars in minus how is that even possible
https://cdn.discordapp.com/attachments/1395751513858510878/1395751514278203493/bd9ef806-71fc-4247-a607-bd2d54289687.jpg?ex=687b9664&is=687a44e4&hm=81acd51400ff3036f09c204cd7ff0788cc6e7ef6926a0992ff24867956f60ec6&
Frost Gamer God
07/18/2025, 1:03 PMHey i dont want these calls at all till morning there was no call in it but now it have i want this to be solved my dollars are wasted
j
jsieber-eip
07/18/2025, 2:09 PM@Frost Gamer God is this exposed externally? or how is this deployed? The agents can't trigger calls themselves, so someone must have trigger the calls Looks like this may be the work of a bad actor
c
Chiranjeet Mishra
07/19/2025, 6:12 PMHey Frost Gamer God,
I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility.
Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you.
The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Chiranjeet Mishra
07/20/2025, 6:32 AMHi Frost Gamer God,
It seems like your calls were mistakenly made or perpetuated, leading to your account being overcharged. Based on the information you provided about the calls and the exceeded duration, there are a few possible reasons for the call behavior:
1. **Call Forwarding or Looping Error**: Check if any call forwarding or loop configuration was set up, which might have caused calls to loop indefinitely.
2. **Exceeded Max Duration**: If a call exceeds its allowed maximum duration, it will be automatically terminated and could incur additional charges. Refer to [call end reasons documentation](https://docs.vapi.ai/calls/call-ended-reason) for more details.
3. **Misconfigured Assistant**: Verify the AI assistant settings to ensure no faulty configuration is leading to these calls.
4. **System Error**: Review call logs for any errors such as "pipeline-error" or similar that might indicate why the calls behaved unexpectedly.
Consider checking your Vapi dashboard for ongoing sessions or misconfigurations that might be causing these issues. Meanwhile, reviewing any recent call or assistant configuration changes could be beneficial.
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