In case of a new SMS, what is the event that I can...
# supporte
Erfan
07/18/2025, 6:33 PMIn case of a new SMS, what is the event that I can use to trigger the webhook?
Erfan
07/18/2025, 6:48 PMI used conversation-update but is not working. @Vapi
Erfan
07/18/2025, 11:09 PMis this how you mean, for hook there is only one option "call.ringing", no sms-received option
https://cdn.discordapp.com/attachments/1395835844358705183/1395905365542961153/Screenshot_2025-07-18_at_4.08.45_PM.png?ex=687c25ad&is=687ad42d&hm=5bca197384c027bdd80b4bd949dc95c13b5bfa7040cfea46d1a42f3cd02cf04b&
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Chiranjeet Mishra
07/19/2025, 6:10 PMHey Erfan,
I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility.
Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you.
The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
Chiranjeet Mishra
07/20/2025, 4:43 PMTo trigger a webhook for a new SMS event, you can set up an incoming text message webhook. While the most recent documents do not explicitly discuss setting up incoming SMS webhooks directly, typically, SMS providers like Twilio allow you to configure a webhook URL to receive callbacks for incoming messages. You can manage your webhooks to handle SMS events as needed and use this capability to integrate with Vapi.
For detailed guidance on integrating webhooks with Vapi, please refer to the phone number hooks documentation [here](https://docs.vapi.ai/phone-numbers/phone-number-hooks). Also, consider consulting your SMS provider’s documentation on setting up webhooks for incoming messages.
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