Can you please confirm whether any data sent via Vapi to Cartesia or Deepgram is used for retraining their models, and whether Vapi has data processing agreements in place with them? Also, can you confirm that all parties, including Vapi, Cartesia, and Deepgram, are GDPR compliant?

Following

Hey Subha, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!

Thank you

Hi Subha, When using Vapi, any data sent to Cartesia or Deepgram through Vapi is not used for retraining their models. Both Vapi and its third-party partners, including Cartesia and Deepgram, are GDPR compliant. Vapi has data processing agreements in place to ensure that all data handling practices adhere to GDPR standards. For more information on GDPR compliance and our data handling practices, you can refer to our [GDPR Compliance documentation](https://docs.vapi.ai/security-and-privacy/GDPR).

Thank you for this. Are the data processing agreements with Cartesia and Deepgram available for us to view in https://security.vapi.ai/ ?

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team