Can't assign assistant to phone number.
# support
k
Literally it worked 20 min ago, now it's dropped the assistant from the phone number and I can't assign back, its just dont save it!!!!!!!!!! Its critical issue for me now! Its a sharp project!!!!
p
Hey , just wanted to say i have the same issue right now , with a phone number via etlnyx
i can assign an assistan but it doesnt save , and if i call it it sayd no assistant assigned
k
Hey, same here
k
Record a short Loom video showing the issue, then also send your account email..
p
same issue to me ovipica405@gmail.com
k
Could you please get back to me that it is a platform issue right now or not? Because now in that case that you guys set it up for me not good option to live with because I am up to creating a youtube video showcasing how to create AI Call Agent.
@Patrunjel Can you please text me if you figure out how to solve this? I will, too.
c
Hey Calvin, I sincerely apologize for the delay in our responses this week. We experimented with some process adjustments that didn’t work as intended, and unfortunately, this caused some disruptions. That’s entirely my responsibility. Just a quick note—our team is unavailable on weekends. However, if something urgent or critical comes up, feel free to reach out to me directly, and I’ll assist you. The support issues will be resolved in the coming weeks, and starting Monday, you can expect more consistent and improved support. Thank you so much for your patience and for continuing to stick with us!
s
@Patrunjel @Kevin If you are still trying to fix that, you can CREATE a new phone number through the API or if you want you can you PATCH, just put the assistant ID through there instantly and it will work, at least for me it did
v
Getting the same issue
s
Yes I am seeing this error too. It gives a 404 (Bad Request) when trying to assign/set assistant on a phone number. I tried 2-3 times and it persists.
c
This bug is currently found in the daily update channel. While our team works on cherry picking the fix onto the daily channel, please switch your org to the "weekly" channel and it will resolve this issue.