I'm using Vapi with a Twilio toll-free number to run a voice agent. Everything was working perfectly for outbound calls via the Vapi API, but now I’m suddenly getting this error:
"Twilio connection failed" on every outbound call.
Here’s what I’ve already confirmed:
✅ Twilio webhook URLs are correct:
/inbound_call and /status are both pointing to
https://api.vapi.ai/...
✅ My Twilio credentials in Vapi are correct.
✅ Twilio Debugger shows no errors.
✅ Incoming calls to the Twilio number work.
✅ Toll-free SMS verification is in progress (but this shouldn't affect voice).
❌ All outbound calls via Vapi fail — even to test numbers.
Question:
Has anyone experienced this issue after everything was working? Could it be related to the Twilio number (toll-free), or is something failing silently between Vapi and Twilio?
Any help would be hugely appreciated — this is urgent.
Thanks!
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