Unable to assign a number to an assistant, squad, ...
# support
v
I can select a workflow or assistant for example but there are no “save” button and if I refresh the page the number is not assigned to any option. https://cdn.discordapp.com/attachments/1396832229006770286/1396832229304303726/Image_21-07-25_at_09.31.jpg?ex=687f84e3&is=687e3363&hm=a8334af680c315d803203041a51ce088c3735999123463a19209575ec2f31c66&
n
me too
p
me too
s
same
the request is sent with a smsEnabled: true which the backend is not accepting
k
Try clearing your browser cache or using Incognito mode..
t
I have the same problem and clearing cache doesn't fix this issue, whenever I assign a workflow to a number it doesn't save (when I come back after refreshing page)
n
same problem, even in incognito mode
b
Switching the channel to weekly in the “org settings” seems to work for me
k
The bug is only present on daily update channel for vapi numbers. Saving assistants and squads on vapi numbers works on weekly update channel..
t
im not sure what you meant by the daily update channel or the weekly update channel, but it's working right now
c
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
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