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why suddenly there are so many "silence timed out"...
# support
m
whats going on is vapi bugged or something, something unusual is happening a lot of my calls are "silence timed out" without the AI saying the "first message" https://cdn.discordapp.com/attachments/1396870303778345022/1396880867833413632/image.png?ex=687fb22f&is=687e60af&hm=b2593e4703bfb9550c2f1e1bd72424dcbd8468320a34825539867b066701478c&
a lot of these calls dont say the first message
can you guys stop breaking things
do i start using retell or what
everyday new problem
i cant sell this to my clients if everyday will be a new problem
7578a743-d01c-4a0a-b5f8-c72faab17d2a bd2c3e7a-e6eb-4ffb-8a9d-3ad4ccae2307
bf255bcc-ba70-4db8-a776-b9a1fe0b4c18
something is not right
some variables such as the contacT_id is not being passed back from vapi
when itt used to work fine its not anymore
please help asap
i have clients
@Kings_big💫 @Chowderr
c
Can you explain a bit more clearer? Where is the contactID is? I don’t know what is ITT
m
the contact ID from GHL
when i send a webhook to vapi to make a call i give it different variables, sometimes vapi returns logs without any varabials which results in errors in N8N
guys
@Kings_big💫
is there any way i can get special support
for problems
k
Looking into it
m
ok
this is very important
its distrubting my clients work
is there a way i can pay for vapi support
i cant let things like that slide
c
Before you start making baseless threats - how is the ID being passed? @Mahmood Also show a previous log in n8n where it send that from your end of call report.
m
wtf is threats 😂
i didnt say anything brother
it works fine for most contacts, and usually when I fire off the same contact that got an error again it goes through normally.
c
The I can't let things slide is super funny.
So it sounds like it never worked? That did not answer the question though - How is the ID being passed/obtained in the conversation?
m
relax
i wasnt trying to offend anyone
c
I am def not mad - you guys just say crazy stuff in here that you would not say to a persons face - besides that we can move on and i am happy to help.
m
😂
hahaha
alright bro my bad
c
You def don't need to apologize bro 😭 .
So this is an inbound call or outbound?
m
outbound brother
c
I am not sure what you are doing there, but why don't you just make the call in GHL?
m
I could be its expensive
i dont want to use custom webhooms in GHL
c
I see, I don't know about expensive. That thing is cheap - but I get your point.
This is from when it was working?
m
yes thats how it flows
but the problem is here
c
Hop in chat?
m
wdym
c
Discord chat - share your screen.
m
I can do that?
which usually works fine
c
Yes, you don't see the channel that says chit-chat?
m
im in
c
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
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