i want to know how telephony works in agency plan , is vapi numbers included ? what if we wanted more than 10 numbers , if we imported twillio will we get charged ?

Here is how telephony works with the Agency plan: 1. **Vapi Numbers**: Vapi provides up to 10 free US numbers. If you need more than 10, you would typically import numbers from another provider like Twilio. 2. **Additional Numbers**: If you want more than 10 numbers, you can import them from Twilio into Vapi. Each imported number would use your Twilio account credentials, and you would be responsible for any charges incurred through Twilio. For importing a number from Twilio, you can follow these steps: - Purchase a number from Twilio if needed. - Retrieve your Twilio Account SID and Auth Token from "API keys & tokens" in your Twilio console. - In the Vapi Dashboard, go to "Phone Numbers" and click "Import". Enter your phone number and Twilio credentials. For more details, you can refer to the guide on [importing numbers from Twilio](https://docs.vapi.ai/quickstart/import-twillio).

so bundled minutes doesnt include twiliio traffic only vapi and any models (llm , stt, tts ) am i right or im missing something ?

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team