Sonnet and Gemini Timing Out & Falling Back to GPT...
# support
s
My agents are configured to use Claude Sonnet or Gemini, but during call transfers they keep timing out and automatically falling back to GPT-4o. This is the main problem I'm seeing in my logs:
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[WARN] Model request taking too long (attempt #1, started 975.33ms ago)
[LOG] Model request started (attempt #2, chatgpt-4o-latest, openai)
Should I just configure GPT-4o as primary? But then I get the interruption issues... constant interruptions and overly wordy responses that talk over callers.
k
Add client-side timeout logic 900ms with manual fallback to a faster model like GPT-4.5 Turbo, and reduce GPT-4o’s interruptions by tuning startSpeakingPlan.waitSeconds to 0.2sec..
c
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
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