PROBLEM Followed successfully the process described here : https://docs.vapi.ai/assistants/pronunciation-dictionaries I've added rules to correctly spell domain names in French, bascially about the strings "point", "B" and "E" such that my instructions "xxxx point B E" would be spelled out loud correctly. However, right when spelling that domain name, my assistant says "phoneme alphabet [...]point" (like it'd say it's using a tool before using that tool). HOW TO REPRODUCE : - Create a pronunciation dictionary - Have your assistant say the words that are part of that dictionary - Listen to the assistant mention out loud what dictionary she is using (instead of just the word). EXAMPLE CALL : - Call id : 8d478efd-fe3f-4e68-af39-c09b7bb945a2 - Assistant id : d087601c-3df6-4aba-a0a0-9e43b475b8e0 - pronunciationDictionaryId (11labs) : c4Ki97ejP9339qgefQ6y - Resource id (vapi) : f499b82b-c580-4b67-9273-60be4c1c3406

Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!

Hey ! I've discussed with Shubham, it's actually not supported for 11labs models v2.5 (only turbo v2)

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team