Hi VAPI support,
I’m a developer and I want to add a feature to the product named as Route Genius, a software as a service to multiple organisations, allowing them to offer their services by their employees as service providers. We already have implemented customer app which has a appointment booking journey for the customers to book appointments through web link which redirects to the customer app.
Back to the point, we want to add the feature for voice agent as appointment setter. As an assistant for the customers, it should provide what customers ask related to the organisation information, their services and availabilities. The assistant should provide information based on the data retrieve from the Supabase database.
Basically, we’re already connecting VAPI and Twilio, allowing customers to voice call their Twilio phone number, each to the specific organisations. We’re stuck and figuring out, how we can train the assistant or create the workflow to fetch the data from the Supabase database based on the scenarios i.e., start of the call: retrieve the vapi phone number and checking the organisation details, customer response: schedule, reschedule, cancel, organisation information, appointment availability, services etc, creating/updating Supabase data: appointments, customers, companies etc.
I would be glad, if you help us out with this feature and if you have questions, please ask and thank you in advance!
Best Regards,
Taha Gondal