We have a vapi system in place at the moment running with Make.com - however we are having the isuses that people are hanging up during the introduction OR - only saying a couple of words, and I don't get the call summary sent to me via email because (according to my developer) - it can only run if the user interacts more with it. As a result my email which shows me who was calling up, doesn't notify me via email with the reason why the user called as it didn't even run. I can't afford the time to look through the logs each day, but i just want to get an email after every call even if they hang up early, how can we achieve this?

Set up [Make.com](http://Make.com) to trigger on both

end-of-call-report

and

hang

events, route them separately, and send a summary email from each path this way, you’ll always get notified without checking logs..

Thanks for this mate, i'm going to let my developer know, thank you so much.

Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team