I am getting an issue with using Neuphonic as TTS
# support
k
Anytime i try to set the voice as neuphonic and select a voice and try to publish i get an error. I have tried creating brand new fresh agents and also tried on other orgs and the issue persists. There is not any language settings in side the voice configuration for neuphonic so the error is not helpful whatsoever. https://cdn.discordapp.com/attachments/1397552404672806933/1397552404874137680/image.png?ex=6882239a&is=6880d21a&hm=9e8cafdb07143738084f04253e3b4b128734bef22613f96deb84f9617e9db18b& https://cdn.discordapp.com/attachments/1397552404672806933/1397552405419130931/image.png?ex=6882239a&is=6880d21a&hm=11777100a54caa8a9f5bcdd6d2993effc49ca00e43e599649bc99b33fb867f63&
c
Remove the language or languageCode fields from the voice config only include provider, voiceId, and model, if using a custom voice, add your Neuphonic API key and import the voice into your Vapi org..
k
I dont have access to the voiceid inside the UI
k
First add your Neuphonic API key in Provider Keys, then manually import the voice by pasting the voice ID from your Neuphonic dashboard into the Voices tab after that, use only provider, voiceId, and model in your assistant config no languageCode or language..
k
Ive done this already. IM unsure where to change the asisstant config in the UI to remove language etc since there is no language setting
c
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
k
Manually import your Neuphonic voice via the Voices tab after adding your API key, then edit the assistant’s JSON to include only provider, voiceId, and model, since there's no UI option to remove languageCode..
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