Timeout in Workflow
# support
u
Hey i was trying to figure out how to add timeout limits per node like (30-45 seconds) or just after 1 full minute of inactivity just to hangup but in a workflow. So far i see how for assistants but not workflows. If anyone can help that would be great, thanks.
c
Workflows don’t support per-node timeouts directly, but you can work around this by using an API node with
timeoutSeconds
, or an Assistant node which supports inactivity timeouts, to handle inactivity and trigger a hang-up..
u
Assistant node being a tool to connect it to an assistant? and by API node what do you mean to do specifically?
thanks for your help this is the last part i need to figuire out because i wasnt able to connect an assistant to my workflow
c
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team
u
No problem, my question wasn’t answered when you get a chance. Thanks
c
An Assistant node connects to an LLM assistant and supports silence timeouts like silenceTimeoutSeconds, while an API node like apiRequest lets you set timeoutSeconds and use its failure path to hang up if there’s no response..