hooks: [ { on: "call.ending", do: [ { type: "tool", tool: { url: "", body: { type: "object", required: ["status"], properties: { id: { type: "string", value: id }, status: { type: "string", enum: ["completed", "required", "transferred"], value: "{{call.analysisPlan.structuredData}}", description: "The final outcome of the appointment confirmation call, such as completed, transferred, or required.", }, summary: { type: "string", value: "{{call.analysisPlan.summary}}", description: "Brief summary of the call interaction, including patient verification and appointment confirmation.", }, }, }, type: "apiRequest", method: "POST", }, }, ], }, ],

analysisPlan: { summaryPlan: { messages: [ { role: "system", content:

Create a professional summary covering:

1. Patient identity verification - Was this the correct patient?
2. Date of birth confirmation - Did they provide the right DOB?
3. Appointment status - should be completed
4. Patient response - What did they specifically say about the appointment?
5. Call outcome - Was the goal achieved, does it need transfer, or was it completed?
6. Next steps - Any follow-up actions needed?

Be specific about whether the patient gave a clear response about their appointment attendance. Include their exact response when possible.

, }, { role: "user", content: "Here is the transcript:\n\n{{transcript}}\n\n. Here is the ended reason of the call:\n\n{{endedReason}}\n\n", }, ], }, structuredDataPlan: { enabled: true, schema: { type: "object", properties: { call_outcome: { type: "string", enum: ["completed", "transferred", "required"], description: "The final outcome of the appointment confirmation call", }, }, required: ["call_outcome"], }, }, },

@Shubham Bajaj Please

Sharing some detail

@Shubham Bajaj If I can have your email, I will share some more details

I’m currently using the analysisPlan feature to generate a call summary and extract structured data from patient appointment confirmation calls. I’d like to send this information (e.g., call.analysis.summary and call.analysis.structuredData.call_outcome) to my backend via an apiRequest in a call.ending hook. } Whether {{call.analysis.summary}} and {{call.analysis.structuredData.call_outcome}} are valid placeholders in this context? If not, what is the correct syntax or method to access this data in the apiRequest body inside the call.ending hook?

@Shubham Bajaj If you can please promptly reply as I am stuck on this issue for a long time which is costing me alot of time. Plz