Dear Vapi Support Team, I hope you're doing well. I'm reaching out to report a bug related to call forwarding behavior. When a call is forwarded and goes unanswered, the call is abruptly disconnected without any response or explanation from the assistant. There's no indication to the caller that the forwarded party was unavailable, busy, or declined the call—the line is simply cut. I’ve tested this using experimental warm transfers, strictly following all formatting and documentation. The issue occurs consistently. To help you investigate, here are the specific details: Call ID: xxxxxxxxxxx Timestamp: 24 July 2025, 5:00 PM Expected Behavior: The assistant should return to the call and inform the caller that the forwarded user was unavailable or did not answer. Actual Behavior: The call was disconnected immediately without any message or return from the assistant. This results in a confusing user experience and affects call flow reliability. Please let me know if you need any further information to help diagnose the issue. Best regards, shubham @Vapi Support Bot

Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!

the call ID - 8eff07f2-6fe5-4dbb-adee-bb5c590256b9 the timestamp - 25 Jul 2025, 13:18 expected response - i have used experimental warm transfer in which it is expected to transfer the call and if the human or the person to whom the call is transfer does not reply or cut the call, then the assistant should came to the call and give explanation that the person is not available or whatsoever the prompt is. actual response - the call is transfer but if person to whom the call is transfer does not pick the call or cut the call then no notification is enabled rather there is a looped endless ringtone running even after call is cut by the transfer call person or in sometime assistant simply cut the call without giving justification or explanation about the issue.

Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

ANY UPDATE?

Hey, sorry it's taking longer than usual our team is looking into and get back to you with an update soon.