Hi, I'm having trouble accessing one of my client's accounts. I haven’t changed the password, but I’m currently unable to log in — I receive a “forbidden” error immediately. Could you please help me resolve this? The email associated with the account is: resultcalls3@allriseai.com

Pls share a screenshot of error message you're experiencing..

{message: "auth operation request denied", error: "Forbidden", statusCode: 403} https://cdn.discordapp.com/attachments/1398451248449065121/1399192305100914778/image.png?ex=68881ae1&is=6886c961&hm=b63bb8674bda5d55c2625ab055b90cce301ea13fc2b0e8213d40e8dbc3d36e0e&

We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..

resultcalls3@allriseai.com

Thank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..

yeah can we discuss that in private? is sensible information for us

Alright

thanks!

If you still need assistance with your account, please feel free to send a DM to me as well. We will close this ticket for the time being

hi kyle, same issue is happening again, i already email you, can you check it please

Hey, I've unblocked you. Can you check and let me know if it's working?

yes i am able to enter

Resolved