Any options to allow user to enter character/text (e.g. email address, full name) during web call? As far as I understand, DTMF option is only support numeric numbers. Please syed some lights anyway we can achieve this? Customization?

DTMF won't support text inputs like email or full names—it handles only digits. For text input, use speech recognition or a web chat UI in voice-enabled web sessions. Confirm speech-captured data to reduce errors.

@Hilal @ UnitZero AI thanks for your response. . Speech recognition doesn't seems to be accurate especially when comes to email addres with @, _ etc. What do you mean by Confirm speech-captured data? Can you please shred some light? thanks.

"Confirming speech-captured data" means showing the user what the system heard (e.g., their email), and asking them to verify or correct it. This helps catch errors—especially with tricky inputs like “@” or “_”. It's essential for accurate data capture in voice interfaces.

Hey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.