It seems like a seperate system is responsible for pressing the keypad inputs, it automatically just selected the first option that comes up whether or not it is correct. Is there no way to add a description to this function like the others? I have instructions set that are pretty clear on when to use this, but it always seems to just press what ever number comes up, almost like when the system transribes "press 1" then it automatically triggers a button push, instead of actually being called by the LLM. Anu advice here? https://cdn.discordapp.com/attachments/1398656704471765043/1398656704840728696/image.png?ex=68862810&is=6884d690&hm=e0fd61c25f1e025b2457c008f3156f1287754b0633b0efb7f8870cbf843d0efe&

make sure keypadInputPlan is enabled with correct settings, avoid using the dtmf tool for input capture, and include clear logic in your prompt to handle digit entries..

@Kings_big💫 I am referencing actually pressing the keypad buttons

Yes, use the dtmf tool to press keypad buttons, if it’s auto-selecting the first option, ensure dtmf is properly configured, not triggered by speech alone, and your telephony provider supports RFC 2833 DTMF tones..

@Kings_big💫 Provider is twilio and I think VAPI is handling the dtmf instructions correct

Try use Twilio to handle IVR and transfer to Vapi afterward.