Vapi charged me 30+ times and won’t help
# supportg
gigachadelysiumclub
07/28/2025, 9:55 AMHi everyone, i’ve been charged 30+ times by vapi around $500 in two days and when i try to contact support i get a response then ghosted+my balance is now -$60. I literally was getting charged while i was sleeping with nothing running? I was meant to be charged $15 for all the calls i made and you can see everything in the images attached. So that this isn’t dragged longer my organisation id is:
596581b8-e228-4c19-a706-7247c4b824a8.
Someone please help me.
https://cdn.discordapp.com/attachments/1399329441179631728/1399329441880215552/IMG_1875.png?ex=68889a99&is=68874919&hm=6a7b983f99e5cd305c699825d9b603c873a5ba1164f0b3b5fe3d24cb96557d09&
https://cdn.discordapp.com/attachments/1399329441179631728/1399329442148388955/IMG_1876.png?ex=68889a99&is=68874919&hm=e56a444d009154fb51bb1cbb8f46fb8bdeb378087a49dafa7a5782330efc60b9&
https://cdn.discordapp.com/attachments/1399329441179631728/1399329442538586174/IMG_1877.png?ex=68889a99&is=68874919&hm=f02a1f89f202b25c384fa7cd92fa7f05757bfb0d9a3881bb7e74b7d7e29ff0ed&
https://cdn.discordapp.com/attachments/1399329441179631728/1399329442874261595/IMG_1878.jpg?ex=68889a99&is=68874919&hm=b8196170a870d7178586af3e4c6ab611d79bb63ac68aa4425c7a418c1839166e&
https://cdn.discordapp.com/attachments/1399329441179631728/1399329443134177361/IMG_1879.jpg?ex=68889a99&is=68874919&hm=f00c4a0be16f8266d2cada62760fd6c89837c349c1e6126df8cb448f635e5224&
https://cdn.discordapp.com/attachments/1399329441179631728/1399329443415064586/IMG_1880.jpg?ex=68889a99&is=68874919&hm=3543bfca06fd971cbc109b3121f1459e4341c691693d1a6fdc0c71456129b8c5&
https://cdn.discordapp.com/attachments/1399329441179631728/1399329443679309874/IMG_1881.jpg?ex=68889a99&is=68874919&hm=ae9ed1f7d1596a996eb147bc753061a304990da8b813e8568c85afb2e673475a&
https://cdn.discordapp.com/attachments/1399329441179631728/1399329444031758356/IMG_1882.jpg?ex=68889a99&is=68874919&hm=c53cbc8484e19f2b25436ab300ddb3b9fcdd04a86e6767f5a470c9170e7662d8&
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https://cdn.discordapp.com/attachments/1399329441179631728/1399329444673617960/IMG_1884.jpg?ex=68889a99&is=68874919&hm=6781eb8c7b2b4f8dac2f74ba4c8b389c55d69af1e09cd3e65b3e42105325e69e&
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Chiranjeet Mishra
07/28/2025, 11:33 AMI've escalated your issue to our executives for their attention. Thank you for your patience, we appreciate your understanding and will keep you updated
Chiranjeet Mishra
07/28/2025, 12:31 PMHey,
first of all, we didn't charge you unethically. It was because you have enabled auto-recharge if your credit balance goes below a certain threshold, and then it will charge your wallet with $10 of credit. Somebody tried to use your service, which let into like charging your wallet again and again, and you have been charged some amount out of goodwill. We have returned the amount to your original source.
Before we conclude this email, I'll mention this again: this was not because of VAPI. It was because you have enabled the auto-reload, and someone has used your account.
So, who is this someone? You need to trace down.
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