Azure Transcriber not working when changing config...
# support
d
Im using Azure Transcriber in both EN-US and FR languages. The transcriber works fine but the moment I try to modify the built in configurations the transcriber is unresponsive. Configurations Im talking about are: - Segmentation timeout - Segmentation strategy Whenever I try modifying one of these, the transcriber does not work. It is working back when I return to default settings. Are those configurations not supported? Here is an example CallId where the transcriber is not responsive: e2e2ebdb-aeea-4182-8917-1dca336f0982 https://cdn.discordapp.com/attachments/1399436544024117410/1399436544259133591/Screenshot_2025-07-28_at_12.54.57_PM.png?ex=6888fe58&is=6887acd8&hm=2ce44ff6464596c74d87f470944229aa8542bc084ac99adf99763af2725640c5& https://cdn.discordapp.com/attachments/1399436544024117410/1399436544749600919/Screenshot_2025-07-28_at_1.00.44_PM.png?ex=6888fe58&is=6887acd8&hm=2b091a671c3fde467d65205746d1c4c74aee16d4bdf17faf06960e7eb0bc36a6&
c
Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
d
Thank you, will be waiting for the update
l
Hello, I face similar problem for Azure transcriber, but the model took too long to start and I got a timeout in any case.
c
Currently these settings must be left at their defaults to work:
Copy code
"transcriber": {
    "language": "es-ES",
    "provider": "azure",
    "segmentationStrategy": "Semantic",
    "segmentationSilenceTimeoutMs": 500,
    "segmentationMaximumTimeMs": 30000"
  },
We are making some adjustments to the transcriber settings for Azure to resolve this issue.
d
Thanks! I just tried again with modified settings and the transcriber is now working.
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