Trying to log into our account, Verification Proce...
# supportl
LHG
07/28/2025, 6:14 PMTried logging in like all of the other times before, asks for a new ID verification process, which I have now done twice. The screen says, "We are processing your uploaded documents to verify your identity. This can take 1 to 3 minutes. If there is a problem processing your documents, you may be asked to try again. This screen will close automatically once your identity is verified." It's been well over 30 minutes, and nothing has changed, even though I have submitted all of the correct information. Our team is unable to log into our account to make the necessary changes. Please HELP!!!!!
LHG
07/28/2025, 8:54 PMIn case anyone else runs into this issue, I was able to reach out to support through the live call today with Aurthur, and he was able to help me out. Make sure you are not using a single account and sharing it with others on your team or company. Set up each person with their own individual profile and access level so this does not trigger in Vapi's security system.
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Chiranjeet Mishra
07/30/2025, 6:43 AMHey, could you share your VAPI email address? Our team needs it to look into this and get back to you with an update.
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LHG
08/19/2025, 4:15 PMPraveen, it seems like it's all working now. Sorry for not responding and getting back to you soner on this.
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Chiranjeet Mishra
08/21/2025, 9:47 AMGlad the issue was resolved. Please reach out to us if you have any other questions regarding this issue
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