Account is bugged
# support
f
Hey, so I've been using vapi quite a bit for batch calls, I stopped doing those some weeks ago and now I've been trying to use my account just for some inbound agents but every time I try to make a single call it tells me that my concurrency limit has been hit. I'm just trying to make 1 single call as I said. I have charged my account with some money too. Please, I want my account back https://cdn.discordapp.com/attachments/1399466147589652551/1399466147748778075/image.png?ex=688919ea&is=6887c86a&hm=675c6c47c72a2ac4c103efa8cb3d67788f695fb10d164d9d341612b03098cb85&
c
Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.
a
Hey has this issue been fixed yet? I am having the same thing and have a client that is waiting for this to continue working
f
0e4ac82f-e1d5-4cf5-8320-cb6167277f6b
that's my org id
@here any updates on this?
c
Hey Fran, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
f
👍
@here any updated? sorry for being so intense but I really need my account back
c
Your concurrency limit has been reset. We recommend purchasing at least a few additional lines of concurrency on the billing section to further prevent this issue. If you have any questions, please let us know
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