I have several numbers associated with my assistan...
# supportg
georg
07/29/2025, 12:13 AMI have several numbers associated with my assistants, but no calls are coming through.
j
James
07/29/2025, 12:54 AMHi, Nice meeting you here
James
07/29/2025, 12:55 AMLet me help you if you don't mind since you have a several number and any calls are not coming
g
georg
07/29/2025, 12:30 PMI have several numbers associated with my assistants. Outbound calls are working correctly, but when I try to make inbound calls to those numbers, the call gets disconnected and doesn't connect.
georg
07/29/2025, 12:31 PM@Sahil @User
georg
07/29/2025, 4:33 PM@Kings_big💫
georg
07/29/2025, 4:34 PMWe kindly request your urgent support, as none of our numbers are currently working to receive calls.
georg
07/29/2025, 4:36 PM@Shubham Bajaj
georg
07/29/2025, 8:24 PMhi? @User @Shubham Bajaj @Sahil We haven't been able to use our bot for two days. Please give us an answer.
k
Kings_big💫
07/29/2025, 8:37 PMTo help track down this issue, could you share one or two:
- The call_id & phoneNumber_id
- When exactly this happened (the timestamp)
This would really help us figure out what went wrong!
g
georg
07/29/2025, 9:12 PMphoneNumber_id c3447d09-ec1c-454b-9d29-5c9250d18f1e
9635b47c-b81e-4fbb-af99-133c3d222e06
58815cea-e8a6-45ed-bbaa-02a3640df466
764eb45b-7f5f-43b8-8675-573358e75b1f
7c03bb6e-41a0-46b8-a467-66e6cf074784
I don’t have the call ID because the call isn’t coming through — I’m only able to make outbound calls.
This started yesterday afternoon.
georg
07/29/2025, 9:12 PM@Kings_big💫 This started yesterday afternoon.
georg
07/30/2025, 12:06 AM????
k
Kings_big💫
07/30/2025, 8:29 AMLooking into it
g
georg
07/30/2025, 1:04 PMWe kindly request your urgent support to resolve this, as none of our numbers are currently receiving inbound calls.
@Kings_big💫 @User @Shubham Bajaj @Sahil
georg
07/30/2025, 2:07 PMDear team,
I have several numbers associated with my assistants. Outbound calls are working correctly, but when we try to make inbound calls to those numbers, the call gets disconnected and doesn’t connect.
I don’t have the call ID because the call isn’t coming through — I’m only able to make outbound calls.
This issue started on Monday afternoon and still hasn’t been resolved.
I’ve deleted the numbers, recreated them, and even added a new one, but I still can’t receive inbound calls.
Unfortunately, the support I’ve received so far has been very poor, as this is now the third day without a solution, and it is seriously affecting the operation of our assistants.
We kindly request your urgent and effective support to resolve this issue as soon as possible.
georg
07/30/2025, 5:07 PM@User @Sahil @Shubham Bajaj @Kings_big💫
georg
07/30/2025, 7:52 PM???
k
Kings_big💫
07/30/2025, 7:59 PMI've escalated your issue to our executives for their attention. Thank you for your patience, we appreciate your understanding and will keep you updated
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georg
07/31/2025, 12:58 PMThe numbers only started working again yesterday, after being down for three full days.
While Vapi offers great features and the app itself is solid, their support is extremely poor.
We experienced three full days without our bots running, and the responses from their support team were scarce, delayed, and ineffective, which is unacceptable for a platform of this caliber.
s
Shubham Bajaj
08/01/2025, 2:43 PMHey @georg , apologies for the delay. It was never our intention to create a poor experience for you at VAPI. Our goal is to ensure a smooth customer support for all customers, and I’m sorry this happen to you. Due to ongoing support requests, your issue took longer than it should have. I truly apologize for this. You are important and power-user to us, and we value your time.
I called your Vonage number and left a message, Shubham from the VAPI team. Please check if the issue still persists or if there’s anything else troubling you. If you can spare 15 minutes, I’d be happy to chat and resolve all your concerns.
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