I've recently tried to log into my account and being asked to verify my identity, it says it'll take 1-3 mins but it's been waiting 30 mins and still not complete. I've tried multiple times. Can this be fixed as we need urgent access to the account.

We truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..

My email is mark@ai13.com

Fixed

Amazing, it's working now. What caused this issue, is it likely to happen again?

same issue!! nikoaisolutions@hotmail.com

laxd please try logging in. It should be fixed now