Let Us Personalize Idle Messages! (PT-BR support)
# support
u
Hey everyone! Hope you're doing well. Just wanted to drop a quick suggestion for VAPI: it would be really helpful if we could set idle messages (when there's user inactivity) in Portuguese — or at least have the option to write a custom message directly in the interface. This would be super useful for teams working with Brazilian audiences, helping make the assistant’s responses feel more natural and localized. For example: “Oi! Tudo bem por aí? Se quiser continuar, é só me chamar.” “Ainda está ai?“ “Estou por aqui caso precise de algo 🙂” “Só me avisar quando quiser seguir!” It’s a small change, but it could make a big difference in user experience. Thanks in advance — and great work as always! 🚀
c
Hi 𝙸𝚗𝚊𝚝𝚒𝚟øッ, To customize idle messages in Portuguese, you can use the Vapi API. Here's how you can configure idle messages in your assistant's
messagePlan
to include custom messages in Portuguese:
Copy code
typescript
const assistant = await client.assistants.create({
  name: "Support Assistant",
  messagePlan: {
    idleMessages: [
      "Oi! Tudo bem por aí? Se quiser continuar, é só me chamar.",
      "Precisa de algo? Estou aqui para ajudar.",
      "Estou pronto para continuar quando você estiver."
    ],
    idleTimeoutSeconds: 15,
    idleMessageMaxSpokenCount: 3,
    idleMessageResetCountOnUserSpeechEnabled: true
  }
});
This setup allows you to define your own idle messages that speak directly to your Brazilian audience. If you have any further questions or need additional help setting this up, feel free to reach out. You can find more details on configuring idle messages [here](https://docs.vapi.ai/assistants/idle-messages).