Hi , I launched an outbound campaign today and selected the option to "Call leads now," but the campaign stays stuck on "Scheduled" and never actually starts calling. The leads are uploaded correctly with my vonage phone number, and the bot is connected. I’ve also tried just scheduling one outbound call and it gives me an error and says its over the concurrency limit. Can you help me figure out what’s preventing the campaign from dialing and how I can fix this? Organization ID: b8235fe3-9334-405a-846d-e00e18e07f3b Thanks, Azeem https://cdn.discordapp.com/attachments/1400242893616320593/1400242893922238597/image.png?ex=688c9611&is=688b4491&hm=549cb9e775ffe821dcf7e09385f526c93fc2e9ff5e5834e9e2d781495baf7994& https://cdn.discordapp.com/attachments/1400242893616320593/1400242894257918016/image.png?ex=688c9611&is=688b4491&hm=8122b82fc76717f51d81b3da39d690cd218702a3636a3a4efc5c21c63a0a1b09&

We have found that if calls are scheduled in a campaign, it will add to the concurrency counter. You could manually delete the scheduled calls, but for now on our side we will reset the counter for your org. If you encounter this issue again, please let us know

Hey Kyle thank you for fixing it. I created another vapi account while that account wasn't working and the same issue occured with the concurrency limit. It is really frusturating becuase we are using these agents for our clients and it is costing us money when the system stops working. Is there anyway this bug can be fixed and also I have tried to contact sales for the enterprise plan to try and raise the concurrency limit but havent heard anything back. Is there any way that there are other plans we can go with to raise the concurrency limit? I saw there were more plan options before but they are gone now just the enterprise is left. Organization ID: b8235fe3-9334-405a-846d-e00e18e07f3b

You can increase the concurrency limit even without upgrading your plan by purchasing additional lines of concurrency on the billing page. Attached is an image of where the additional concurrency can be purchased. https://cdn.discordapp.com/attachments/1400242893616320593/1402568030679990385/Screenshot_2025-05-09_at_7.59.17_PM.png?ex=689462c4&is=68931144&hm=70980b8d04b4ff89ab518d139f55e61b77ec53d7d2daa6ab1624f93d2fda3cce&

Thank you ended up adding 1 and it fixed the issue

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue