CSV + Workflow Issue in Outbound / Workflow in Cam...
# support
p
Hi team, I’m running into an issue with the Outbound feature. What’s happening: When I upload a CSV file (using the official template), select a workflow, the "Make a Call" button stays disabled. If I enter a single phone number manually, select the same workflow, the button is enabled and the call works fine. So the workflow itself works — but not when used with a CSV upload. About the CSV: I used the template from the UI. It includes customer name, phone number, and some other custom variables. No error messages are shown. Also curious about: In the Campaign menu, I don’t see an option to link a workflow. Is it possible to run a campaign that uses a workflow and pulls values from the CSV (like customer name, product name, etc)? My goal: I want to upload a CSV with customer data and trigger outbound calls through a workflow that can use those variables dynamically in the call flow. Would love to know: Is CSV + Workflow supported in Outbound? Can we apply workflows to Campaigns? If supported, is there something I’m missing in the setup? Thanks in advance!
c
Make sure you give the campaign a name before you run it and it should activate the button, given all the other required fields are filled out and the CSV file is able to preview on the right side of the page. Let us know if you have any questions
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