we are getting lots of call.in-progress.error-assistant-did-not-receive-customer-audio errors, we have tried many different stt + tts combinations, but in vain, this issue has been going on for over 4 months https://cdn.discordapp.com/attachments/1400460149151498270/1400460150518583448/image.png?ex=688cb7a7&is=688b6627&hm=3b3a3a04fa645000fe9e8072bf12d33ad9325288d45c1537d33140c84cc7ae2e&

Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!

1fa4a07b-d76a-472f-ab1e-5a05d058a764 8e42d4d8-e1bd-4ec8-b7b3-7e0abe48c287 bab3a6e1-ddd8-4244-b3f9-a3bf6f69819a 75497d3f-ea94-4924-ac9b-f3e768473a7c da7fcb89-ef30-44be-820a-16c8b164673c bb70d7ea-1123-4d13-8652-d23ccb25dc8e 20993bc8-92e9-411b-bec1-884a55b07794 7294ed65-ce68-4c12-a752-285f15dd5abb 93b74dbe-9427-41e9-b5ec-3f0b45a05ed8

Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

can you please give me a tentative time by which this issue will be resolved?

it was from issue. 11labs outage.

we don't use 11labs

Looking into it

guys please, one last time, a tentative time would be really appreciated, it's been almost 2 weeks

We apologize for the delay. We are reviewing the logs and it appears that the call may have not even started. Furthermore, there is no call recording. If you happen to have a call recording available, could you please send it to us for review?

i’m not entirely sure what’s causing this. the exact same code works fine for most users, except for a small handful. our app even has a built-in soundcheck to confirm the microphone is functioning. we’ve also held feedback calls with the affected customers, and in every case, their microphones appeared to be working properly. ps: can you please give me a tentative date by when this issue can be fixed, my cofounders are very furious

To help with the investigation, could you provide a few more call ids that are more recent? We cannot promise any date but we will investigate and get back to you as soon as possible.

14d71e82-69b2-43b9-84ed-798ea0603bae f58c4a55-bb29-4ce7-853a-1170cc9f4a02 2178cd55-6f19-431f-8546-06770f766f92 79f9358c-7837-4f3d-9715-b9cda7742fbf 69a55701-3e1a-4802-96c5-9bc54aada366 b83d810c-1797-4e94-8f5b-dc7823c5dc38 2a8ff606-596b-42c9-9838-6f018b8a209a e1a49aac-a46e-4e90-8e73-9a0583a8f307 1f7f2c3a-53e6-49ed-8873-c118a5085c36 b27346bb-a4d1-491b-bbfa-4746fa9899d8 0c198070-a6d5-466f-9c42-a77ec29e2ba2 a934b50c-892e-4a1c-920a-b91ea1255ca5 f4c7a750-a8f4-4485-8fc5-03a7b4d69877 77d4f281-0042-4c6a-aca1-218b98657d12 0da62760-6f16-4c41-a559-e6c684555068 3723c3a2-5994-4846-88a5-4412e1604352 4afc64ee-aca1-4395-88f6-25805ca7e157 9bc52d22-ec43-49af-9d47-1b76b0432669 0adcc6f0-029e-4dee-8e80-1baee264baab da35f5ba-71ef-4bc8-a662-453a00a51b7a 00460639-f061-4f11-bf38-21ae15eddcdb

Thanks for providing all those call ids. We are still looking into it and apologies for the delays

any updates, it's been almost a month