Warm Transfer Not Working
# supports
Shawn
08/01/2025, 5:06 PMI have a SIP Trunk from Twilio setup and I have made sure that the Call Transfer (SIP REFER) is Enabled. I can not get the "Warm Transfer with Summary" to work. The calls gets forwarded to sip:+XXX@XXX.pstn.twilio.com but a summary is never played/spoken
Tool ID: 2bb4c51e-cf21-480d-b266-281140738ad0
Assistant ID: dd9eef17-c1c3-480f-9fbf-2ecae8779806
Call IDs:
79e9ff23-8331-4f41-a116-03740e49989f
0b02e751-16f3-4795-97b5-8592e6c2e7b4
ecf4e3bd-66fd-4f34-b9be-2ee395a774de
e119a01b-f48a-45a4-90bc-c7e57a9d781a
https://cdn.discordapp.com/attachments/1400887533310574624/1400887534053228544/image.png?ex=688e45af&is=688cf42f&hm=7632e1179d9f26067572e3febb16f4bc37f0e5e73cb98834997aa7757c1e9b7d&
c
Chiranjeet Mishra
08/05/2025, 3:04 PMHey Shawn, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
Chiranjeet Mishra
08/05/2025, 3:14 PMHey, can you Check PCAP file for SIP REFER method. If REFER packet exists with 202 Accepted response, transfer was successful.
https://cdn.discordapp.com/attachments/1400887533310574624/1402308894776360960/image.png?ex=6893716e&is=68921fee&hm=aa877329cbbbe35cb9c5755e24af03a2e879783f68ea63fee4945206977d352c&
s
Shawn
08/10/2025, 11:58 PMYes but no summary is every played
c
Chiranjeet Mishra
08/16/2025, 6:00 AMCould you please share the prompt that is in the summary section of your assistant configuration? Alternatively you can share a recent call id with the same assistant from the previous call ids you shared earlier.
2 Views