telnyx
# support
p
Hi Vapi Support, I'm following the Telnyx SIP integration guide (https://docs.vapi.ai/advanced/sip/telnyx) and encountering an issue at the "Configure SIP invite" step. When I try to enter my Vapi SIP URI sip:vapi-telnyx-integration@sip.vapi.ai into the "Translated Number" field in Telnyx phone number settings, I get a validation error: "Must contain only letters and numbers; no spacing allowed" The field seems to not accept the SIP URI format with special characters (: @ .). My setup: Created Free Vapi SIP with identifier: vapi-telnyx-integration Got SIP URI: sip:vapi-telnyx-integration@sip.vapi.ai Created SIP Trunk in Telnyx with FQDN: sip.vapi.ai Trying to configure phone number +12026447677 Questions: Is the "Translated Number" field the correct place to enter the SIP URI? Should I enter the URI in a different format? Is there an alternative field or method to route calls from Telnyx to Vapi?
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
Hey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.
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