Resuming Calls from Where They Left Off – Best Pra...
# support
i
Hello, We’re working with workflow agents and have encountered a common user behavior: callers often drop off mid-conversation and call back expecting the experience to pick up where it left off. We're exploring the best way to handle this. One straightforward solution would be to store call metadata after each node and have a large logic split node at the start of the flow to resume based on that metadata. However, this approach seems messy and hard to maintain at scale. We’d love to hear how others are solving this. Thanks in advance for your insights!
c
Hey, currently the workflows is still under development and the tech team is still working on it.
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