Hi, looks like our account was suspended automatically with the reason "We've detected suspicious activity on your account" - we are completely blocked for the past 5 days with impact to production traffic and also our testing for upcoming release is stalled. How can we resolve this? We have sent multiple emails to support@vapi.com but no response yet. We are signed up with support@unscammed.com. Please Help ASAP!

If your account has been suspended due to suspicious activity, it typically indicates unusual patterns that triggered our automated protection systems. To proceed, please provide the following details: 1. **Organization ID**: You can find this in your Vapi Dashboard under organization settings. 2. **Any recent changes or activities**: This includes new workflows, integrations, or significant traffic increases that could explain the activity spike. Once you have this information, it would be helpful to submit it via email to our support team or through your dedicated support channels if you have an enterprise plan. Including these details will expedite the investigation and resolution process.

Hi, thanks for details. Here is our Org ID: af3af1cf-d39e-48f3-bce1-c16999e233a1. I've sent numerous emails to support@vapi.com but no response. I believe our account was suspended because of our Use Case - we are building an Anti-Scam Live Companion that helps customers detect and verify scams over a call to help them in the time of need. We are an Anti-Scam company building multiple similar solutions to prevent consumers from getting scammed. I believe we need someone from the Support team to jump on a call with us so they can understand our use cases and whitelist us accordingly so we dont get into this situation again. How can we get on a call please?

Please share your vapi registered email address