Assistant says numbers incorrectly
# support
f
@Vapi Assistant says numbers incorrectly at times when these are clearly spelt as words in the KB. Call ID: ca5ab74c-8b25-4d8d-9088-03c6302eb8bc 00:38: Assistant says One Zero Zero Zero etc instead of One Hundred Thousand. Call ID: 928e1b2d-e0b9-43fe-95a3-5cd46fc3572a 00:30: Assistant says One thousand Five Zero Zero Zero etc instead of One Hundred and Fifty Thousand 00:38: Assistant says One Zero Zero Zero etc instead of One Hundred Thousand. On this call, Assistant sounds glitchy.
h
Voice formatting converts numbers into digit-by-digit spoken format by default. Disable it (formatPlan.enabled = false) to let the assistant read numbers naturally. Or raise the numberToDigitsCutoff to spell larger numbers as words. For guaranteed control, enable SSML and use tags.
c
Enabling SSML parsing, disabling formatPlan, and using <say-as interpret-as="cardinal">150000</say-as> to ensure numbers are read as full words..
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