When we try to download the recording from the dashboard we are getting failed to fetch, the recording is available from the api, but not from the dashboard. https://cdn.discordapp.com/attachments/1402564043121758229/1402564043301978172/image.png?ex=68945f0e&is=68930d8e&hm=99c64ff85893f265107788469bd6fdfb723f0b5719842506d8035d48c2d66d77&

Suggestion: Since the recording is accessible via the API but not from the dashboard, this may be a dashboard-specific issue. For the fastest resolution, please contact Vapi support at [support@vapi.ai](support@vapi.ai) or join the [Discord community](https://discord.com/invite/pUFNcf2WmH) and share your error details and screenshot. The support team can investigate and help resolve dashboard access problems quickly. You can continue using the API to access recordings while the issue is being addressed. [See support options in the documentation.](https://docs.vapi.ai/support) Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)

Hi, Can you send me the latest call_id? Along with that, can you provide me the duration in the recording where you had this issue?

hi, yes, for example 3fa1956b-0f2c-492d-8009-ffd6c653411f and b8b8cb8c-da40-46b3-b492-73ebf79fcc69 are all recording above 1 minute, below that time usually there are no problems

Hi, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.

by DM or is not neccesary?

Can you also share a loom screen recording of the error so we have the steps to reproduce it on our side? If we need to escalate this issue to our team, that screen recording will be passed along

a recorging of what? i share a recording while i search the recdording, the issue is, from my mobile phone i dial the assistant number and the call works fine, after that any call longer than around 1,5 minutes fail to fetch from the dashboard, if request the recorfing from API is working fine, but in the dashboard is failing. in the recording you can see that the two calls under 1 munite recording are there, the two calls longuer than 1 minute is failing. https://cdn.discordapp.com/attachments/1402564043121758229/1405426160866951249/20250814-0540-32.0807225.mp4?ex=689ec89c&is=689d771c&hm=cca5557d871910b89bc8ec90d4cfea47f098873d08a2a0e205a7128762556070&

Thank you for sharing the screen recording. This will be passed along to our team to review and we will get back to you with an update.

do you have any update? the issue is still present, a new callid a9ed17fb-f2c5-496f-b675-8175395d5209

Sorry it's taking a little longer than expected. We will update you once we hear back from the team. And thank you for the new call id as this will be useful for the debugging

hi, any news?

Please check if this has been resolved by recent updates. Let us know if you are still experiencing this issue with your account and fetching the files

hi, in new calls or in any call? this old call is not working 0199dd4c-4782-744c-b275-2231edb3c318 or this other a9ed17fb-f2c5-496f-b675-8175395d5209

In any new calls more specifically.

ok, will check it

Hey, sorry to hear about the issue with your account. Could you please record a loom video showing the error or behavior you're experiencing? It would really help us understand the problem better. Also, please share your account email address so we can assist you further.

the video is the same of that older post, you can see that the third recording is not found

there must be a disconnect in the front-end for this specific call since we see the recording on our side and are able to access it. if you would like the file, i can send it to you. if this continues to be an issue with newer calls please let us know.