We have attempted to automatically top up our subscription to make calls, and it has been pending 4 times. Now, it's not allowing us to top up, stating that the account is frozen. On August 4th, we were able to make a purchase without any problem, but we don't understand why it's not possible now. We urgently need you to reactivate the possibility of using this credit card as it is the only one we have in the company. We only have one more option, which is a top-up card that is neither a debit nor a credit card, and we are unsure if that would work. The urgent problem is that our call center is now 100% automated with VAPI, and we are currently unable to call clients. Please help us, this is a emergency. Organization ID 398244ae-2f04-4764-8f10-1eec01de4284 Wallet ID ba742b6b-8685-4837-85e3-feb3442cee41 https://cdn.discordapp.com/attachments/1402922863400321166/1402922863681474582/Captura_de_pantalla_2025-08-07_a_las_9.52.57.png?ex=6895ad3b&is=68945bbb&hm=70ff473ffc158666465a881afba619e46fa40db2b4c48e84223d3f294460a91a&

Urgent Action: Please contact Vapi support immediately by emailing [support@vapi.ai](support@vapi.ai) and include your Organization ID and Wallet ID for faster resolution. For real-time help, you can also join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel. This is the fastest way to resolve urgent account freezes and payment issues, as recommended in the official documentation. Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)

I did it. Please help

I've escalated your issue to our executives for their attention. Thank you for your patience, we appreciate your understanding and will keep you updated

Dear Vapi Support Team, We reiterate the urgency of our situation. We need to renew the credits in our account as soon as possible. Our call center is fully automated with Vapi and, without being able to make calls, we are experiencing a critical interruption in serving our customers. We understand the issue could be related to a credit card block on Stripe, although we're unsure of the root cause. What we do know is that yesterday we were unable to renew the balance, even though a payment of $200 was made days before to extend the service without any inconvenience. The card we are trying to use is the only one we have available in the company, so its reactivation is vital. As we mentioned earlier, our organization data is

398244ae-2f04-4764-8f10-1eec01de4284

and portfolio data

ba742b6b-8685-4837-85e3-feb3442cee41

. We appreciate your prompt assistance in resolving this issue.

We reviewed the charges with Stripe and it appears that your card's bank declined the payment and blocked future payments on that card. However, the same card had a successful transaction through Stripe, so whatever happened between August 6th and Today the 8th seems to have resolved the issue. If you continue to experience issues with payments for your account, please let us know immediately and we will take a look at it.