when importing twilio number, why are we being billed from Vapi for twilio cost per min, AND from twilio platform? This double pricing for the same thing is extensive and hurts the pockets.

When you import a Twilio number into Vapi, you are billed separately by both platforms: - Twilio charges for the underlying telephony service (calls, number rental, etc.). - Vapi charges an additional per-minute fee for the AI orchestration and voice processing layer. This means both costs are incurred, as Vapi passes through the provider cost and adds its own fee for the orchestration. For high-volume use, you may want to inquire about enterprise or volume pricing to reduce costs ([Vapi Pricing FAQ](https://docs.vapi.ai/faq), [Vapi Billing](https://docs.vapi.ai/billing/estimating-costs)). Sources: - [Vapi Pricing FAQ](https://docs.vapi.ai/faq) - [Vapi Billing: Estimating Costs](https://docs.vapi.ai/billing/estimating-costs)

Message marked as helpful by @Zera! 🎉

There is no cost of using Twilio phone numbers with Vapi, but Twilio does charge you for using their number. Their bill is separate from ours and not overlapping. Vapi only charges for using our platform, which consists of our orchestration layer (LLM, TTS, STT) and the vapi fee for the orchestration itself ($0.05 per min). If you have any questions regarding pricing, please let us know