Unable to load Agent
# support
n
I've been having problems with loading my Assistants in Vapi. And there are only 2 Assistant that does this. I cant copy the Assistant ID. https://cdn.discordapp.com/attachments/1403144144708440165/1403144144913698987/image.png?ex=68967b51&is=689529d1&hm=7f44034009b6386d2df569a25b1427d49aadecd0e44115f76c62b206718935ef&
v
Since the issue persists and is affecting only specific Assistants, the best next step is to contact Vapi support directly for help. - Email: [support@vapi.ai](support@vapi.ai) - Discord: [Join the Vapi developer community](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel for real-time assistance. Include details about the error and affected Assistant(s) in your message for faster resolution. [See official support options](https://docs.vapi.ai/support) Source: - [Support | Vapi Documentation](https://docs.vapi.ai/support)
c
Hi, can you send your org_id?
n
@User 300f5966-741d-4841-80b7-e2a7a7f4656a @Vapi Support Bot
v
If you can't copy the Assistant ID from the UI, you can retrieve all your Assistants (and their IDs) using the Vapi API. Try this cURL command:
Copy code
bash
curl https://api.vapi.ai/assistant \
  -H "Authorization: Bearer <your_api_key>"
Replace
<your_api_key>
with your actual Vapi API key. This will return a list of your Assistants, including their IDs, which you can use for troubleshooting or support requests. [See API reference](https://docs.vapi.ai/api-reference/assistants/list?explorer=true) Source: - [GET List Assistants](https://docs.vapi.ai/api-reference/assistants/list?explorer=true)
n
@User
c
We have identified all the assistants using the now discontinued 'PlayHT' provider and reset those with default voice settings. Please confirm if you are able to access your assistant page now
n
It is working. Thanks!
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